Contacts

ForceNet support

1800DEFENCE is the first point of contact for all issues you may experience when using ForceNet. They will conduct the initial analysis required to resolve, or correctly assign, your request.

In cases where they are not able to resolve your issue, they will take your details, those of your issue and assign the query to the appropriate area for resolution. You will be contacted at the first available opportunity after that to discuss your issue further or advise you of the resolution.

When you call 1800DEFENCE ensure that you:

• Advise them that you are a ForceNet user;
• Advise the Customer Support Officer whether you are a Family or Defence member;
• Clearly articulate the issue you are experiencing including any error messages you are receiving; and
• Provide a personal email address and phone number so that the ForceNet Support Team can contact you in a timely manner.

1800DEFENCE Hours of Operation:

Mon-Fri           7am – 10pm

Saturday          9am – 5pm

Sunday and National Public Holidays            CLOSED

Phone: 1800 DEFENCE (1800 333 362)

View Frequently Asked Questions (PDF, 1687KB) about ForceNet.

Defence contacts

Defence

Website: http://www.defence.gov.au

Defence National Switchboard: 1300 333 362

Defence Force Recruiting: 13 19 01 

Navy

Website: http://www.navy.gov.au

Army

Website: http://www.army.gov.au

Air Force

Website: http://www.airforce.gov.au